Support — RelicWorth: Antique Identifier
Email: support@keenshift.ai. We reply within 48 hours.
Common questions
What is free? Your first three full scans — complete identification plus a value estimate — with no account and no card. Your collection, the maker's-mark and hallmark reference, the offline mark scanner, and CSV and PDF inventory export are free with no cap.
What does Premium add? It removes the three-scan limit, so identification, the value range and its comparable sales are unlimited.
Do my photos leave my phone? For a full scan, yes — the photographs are sent to the RelicWorth service so the piece can be identified and comparable sales retrieved. The mark scanner and the marks reference are different: they run entirely on your device with no connection at all.
Why did I get "insufficient data" instead of a value? Because there were not enough solid comparable sales to support a range. RelicWorth would rather tell you that than produce a number it cannot show you the evidence for.
Is this an appraisal? No. Estimates are market estimates based on the comparables shown, not formal appraisals. For insurance or probate, use a qualified appraiser.
I bought Premium on another device. Open Settings in RelicWorth and tap Restore Purchases.
How do I cancel Premium? Open iOS Settings → tap your name at the top → Subscriptions → RelicWorth → Cancel.
How do I delete my data? Delete items from your collection in the app, or delete the app from your iPhone to remove the local collection and its photos.